Step 05Quality & RMA
Defective Return to Warehouse (RTW)
Reversal Logistics for Defective, Replaced & Warranty Hardware
Closed-loop defective management. Replaced parts are logged as Defective, returned from field to service center, and routed back to Central Warehouse.
System Role Scope
Quality & RMA
Stage Architectural Capabilities
01
Strict OK vs Defective Segregation
Inventory system keeps OK usable stock completely separate from Defective stock at every node to prevent accidental re-dispatch.
02
Defective Tagging at Customer Site
When a broken part is removed, technician immediately assigns a Defective barcode tag linked to the original ticket ID.
03
Return to Warehouse (RTW) Batching
Service Centers consolidate defective parts into official RTW consignments and ship back to Central Repair Facilities.
04
RMA, Warranty Claim & Scrap Audit
Central warehouse decides whether defective parts are sent to OEM vendor for warranty replacement, repaired in-house, or scrapped.
Live Data Schema & Record Sample
Database Record SampleLive System State
rtw Id:RTW-2026-0319
defective Item:Burned Inverter Board (SN: #DEF-88120)
origin Center:Indiranagar Service Hub
target Facility:Central Repair Warehouse (WH-01)
rma Status:Accepted for OEM Warranty Claim
All records persist with zero-loss audit trails in the multi-tenant PostgreSQL partition.