Step 03Field Engineering
Work Order & Tech Dispatch
Service Centers, Technician Mobile App & Live GPS Allocation
Convert tickets into detailed field work orders. Dispatch to the closest certified technician with offline-capable mobile execution and GPS logs.
System Role Scope
Field Engineering
Stage Architectural Capabilities
01
H3 Hexagonal Proximity Dispatch
System evaluates spatial distance, skill certificate, and vehicle trunk inventory in milliseconds to assign the ideal technician.
02
Offline-First Mobile Execution
Field engineers receive work order briefs, customer addresses, and part checklists on Android/iOS even in low-connectivity areas.
03
GPS Check-in & Audio Action Logs
Technician check-in GPS coordinates and voice notes are captured automatically at every interaction step.
04
Customer OTP & Digital Sign-off
Secure customer handover verification via OTP validation and on-glass digital signature capture.
Live Data Schema & Record Sample
Database Record SampleLive System State
work Order:WO-2026-4412
technician:Rajesh Sharma (Mobile Active)
assigned Center:Bengaluru Central Service Hub
gps Status:Logged at Lat 12.9716, Long 77.5946
handover O T P:Verified via Customer SMS
All records persist with zero-loss audit trails in the multi-tenant PostgreSQL partition.