Step 01Customer & Staff Intake
Incident & Request Intake
Multi-Channel Intake with Voice-to-Text & Pincode Geocoding
Capture customer complaints, service requests, and internal staff breakdowns seamlessly from web portals, mobile apps, WhatsApp, or voice dictation.
System Role Scope
Customer & Staff Intake
Stage Architectural Capabilities
01
Voice-to-Text Speech Dictation
Callers and staff speak naturally into mobile or web forms; integrated speech AI transcribes detailed issue descriptions without manual typing.
02
6-Digit Pincode Auto-Geocoding
Entering a 6-digit postal pincode automatically resolves City, State, District, and H3 Hexagon spatial coordinate cell for instant area mapping.
03
Duplicate Collision Prevention
Prevents multiple duplicate tickets from being raised for the same customer or equipment while a complaint is already active.
04
Multi-Category & Priority Tagging
Automatic classification into department, category, and severity (Critical, High, Medium, Low) with custom resolution matrices.
Live Data Schema & Record Sample
Database Record SampleLive System State
id:TKT-2026-0914
type:Customer Equipment Breakdown
pincode:560001 (Bengaluru, Karnataka)
h3 Cell:876092040ffffff
voice Note:Transcribed: Main power unit fluctuating since morning.
priority:High Priority (4hr SLA)
All records persist with zero-loss audit trails in the multi-tenant PostgreSQL partition.